Fraud Investigations Manager (New Orleans, LA)

Lewis James Professional

Fraud Investigations Manager 

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Fraud Investigations Manager for a direct hire opportunity with a financial services client.

Responsibilities:

  • Investigate high profile internal and external fraud cases.
  • Prepare fact-based reports outlining recommended actions and control improvements or breakdowns, and present findings to senior management.
  • Ensure timely handling and resolving of fraudulent investigations and other assigned security-related initiatives adhering to department policies and standards.
  • Strong understanding of various fraud types and expert-level of understanding of laws related to fraud investigations, breach of warranty and hold harmless process, claims management, and chargeback rules, and ID theft.
  • Perform in-depth data analysis by tracking performance metrics and developing operational reporting with quality assurance oversight.
  • Identify opportunities to streamline and create efficiencies for continuous process improvement. 
  • Perform management functions, such as validating investigative process workflows in the corporate security manual and ensuring responses to client complaints are timely and appropriate.
  • Establish the long-term investigative framework and strategic plan to properly structure department staffing and case routing models. 
  • Establish relationships with executive management and regional bank leaders. 
  • Serve as a subject matter expert for the Corporate Security department.
  • Maintain knowledge and experience in security compliance regulations, ensure SARs are completed timely, and certify investigations-related SOX and key controls in the GRC application. 
  • Perform management responsibilities which include hiring talented team members, providing ongoing coaching and feedback, recognizing and developing associates, and completing daily management tasks. 

Qualifications:

  • Bachelor (4-year college) degree required; graduate degree preferred.
  • Minimum 10+ years of experience in risk management, investigations, and fraud case management.
  • Strong sense of urgency and accountability.
  • Ability to execute in a high-pressure and time-sensitive environment.
  • Exercise latitude in determining functional and technical objectives of an assignment.

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_ 4095. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_ 4095. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V