Bank Operations Business Transformation Lead (Denver, CO)

Bank Operations Business Transformation Lead

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Bank Operations Business Transformation Lead for a direct hire opportunity with a financial services client.

Responsibilities:

• Oversee all aspects of banking operations, including transaction processing, account opening and management, and client service.
• Ensure operational processes, policies and procedures are efficient, provide an exceptional client experience, and comply with regulatory standards.
• Collaborate with other departments to streamline operations and resolve issues promptly.
• Develop and update standard operating procedures (SOPs) to reflect best practices and regulatory changes.
• Manage the implementation of systems and software that support operational processes and improve client experience.
• Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and continuous improvement.
• Establish performance expectations, conduct regular reviews, and provide coaching and professional development opportunities.
• Implement and monitor key performance indicators (KPls) to measure operational effectiveness and identify areas for improvement.
• Ensure that all operational activities contribute to a positive client experience, through seamless service delivery and timely resolution of client issues.
• Serve as a senior point of contact for resolving escalated client concerns and operational challenges.
• Collaborate with executive leadership to set long-term goals, prioritize initiatives, and drive organizational growth.
• Oversee large-scale projects, ensuring they are completed on time, within budget, and achieve intended outcomes.
• Ensure the bank’s compliance with all applicable laws, regulations, and internal policies, particularly in areas such as AML, KYC, and cybersecurity.
• Work closely with the compliance and risk management teams to identify, assess, and mitigate operational risks.
• Lead efforts to prepare for and respond to operational internal and external audits including regulatory examinations.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field (Master’s degree preferred).
• 10-15+ years of experience in banking operations, treasury management, and client services.
• Effective leadership skills with experience managing cross-functional teams.
• In-depth knowledge of banking regulations, client experience strategies, treasury and deposit products, and IRA account management.
• Strong understanding of banking regulations, including AML, KYC, and other compliance requirements.
• Familiarity with process improvement methodologies.
• Knowledge of emerging technologies in banking, such as fintech solutions and automation tools.
• Ability to adapt to systems and technology.
• Possess effective and professional communication.

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_ 4152. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_ 4152. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V