Director, Fraud Strategy (Charlotte, NC)

Director Fraud Strategy

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Director, Fraud Strategy for a direct hire opportunity with a financial services client.

Responsibilities:

• Develops and maintains rules/models used to identify and out sort potential fraud payments for review and decisioning.
• Develops detailed fraud reporting on the success/failure of the rules which include false positive ratios and fraud losses avoided.
• Determines opportunities to leverage both RPA and AI to improve the quality of the rules and the identification of emerging fraud trends.
• Understands the end-to-end flow within Fraud Protection Services to provide total cost reporting on rules/decisioning
• Provides guidance to LOBs on new payment product offerings or changes that may affect fraud losses/customer experience.
• Sets key performance indicators to measure and improve team performance.
• Develops and maintains capacity planning models for each area of Fraud Protection Services to complete day to day volumes and achieve service levels.
• Leverages these tools to model changes to the operating environment to ensure change readiness.
• Evaluates risk factors when making critical business recommendations.
• Promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization; completes internal testing to ensure compliance.
• Responsible for interviewing, hiring, planning, assigning work, appraising performance, progressive discipline and resolving problems.
• Provides leadership, direction and growth opportunities to members of the organization in accordance with the Company’s policies and applicable laws.
• Performs other duties as required.

Qualifications:

• Bachelor Degree required; Masters Degree preferred or combination of education and work experience.
• Minimum of 8-10 years of industry experience required; 10+ years preferred
• Must have minimum of 8-10 years of personnel management experience
• Must have 8-10 years of payment or deposit experience
• Must be able to travel domestically as required for site visits, etc.

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_4172. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4172. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V