Lewis James Professional

Administrative Support Specialist

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking an Administrative Support Specialist for a contract opportunity with a financial services client.

Responsibilities:

  • Perform intake activities related to the support of end-users.
  • Document problems they are experiencing and gather information necessary for problem resolution.
  • Provide support in the form of troubleshooting activities for standard problems encountered by end-users via phone support.
  • Follow established methodologies or procedures to determine end-user problems and provide a solution.
  • Interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.
  • Escalate complex, non-routine issues to more experienced teammates.

Qualifications:

  • High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
  • Understanding of software and hardware deployed within a business.
  • Effective verbal and written communication skills for the purpose of information to end-users.

Preferred Qualifications:

  • Associate's or technical degree and 3 years of work experience in IT.
  • Knowledge of specific software and hardware.
  • Banking or financial services experience

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_2696. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_2696. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V