Call Center Benefits Representative I (Irvine, CA)

Lewis James Professional

Call Center Benefits Representative

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Call Center Benefits Representative for a contract opportunity with a financial services client.


  • Answer and respond to inbound employee calls and emails regarding health insurance inquiries.
  • Assist members by helping them decipher benefit plan documents, describing their benefits, explaining the applicable benefit plan policies and/or procedures, and referring them to the appropriate service representatives.
  • Properly document all member and client communications in the email/call routing services tool according to department standards.
  • Help resolve member issues.
  • Escalate issues of increased complexity, according to department standards, to the applicable internal client service contact.
  • Act as a liaison among the member, client, service provider, and the healthcare organization when necessary.


  • HS diploma required.
  • Customer service or call center experience is required, preferably in a health insurance carrier or Human Resources environment, with minimum of one a year.
  • Exceptional oral and written communication skills using proper grammar and appropriate terms is required.
  • Ability to learn navigation of call center resources such as the employer portals, drives, and sample test accounts.
  • Demonstrated proficiency in computer skills, such as Microsoft Office software products.
  • HIPAA Certificate must be obtained within one week of hire date (done internally).

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_3575. You may also send a copy of your resume to: and enter only the following job code in the subject line: BHJOB11837_3575. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V