Lewis James Professional

Collections Specialist II

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Collections Specialist for a contract opportunity with a financial services client.

Responsibilities:

  • Responsible for the initiation of the collection process through first level telephone and written communication with customers whose accounts are delinquent 11-45 days.
  • Contact delinquent customers via telephone and written communications to initiate collection process.
  • Follow written and verbal instructions with high volume of inbound and outbound telephone calls.
  • Meet monthly individual and team goals as set by the department manager.
  • Consistently and accurately record and update full and complete account information obtained in bank system of record to aid in account resolution.
  • Process ACH requests accurately for payment of delinquent accounts.
  • Skip traces customers in order to contact them.

Qualifications:

  • High School Diploma or GED.
  • 2 – 5 years job specific experience
  • Experience with loan documentation and basic legal functions – working knowledge of finance and banking.
  • Knowledge of FDCPA standards and state and federal laws and regulations.
  • Broad knowledge of collection procedures and telephone collections etiquette.
  • Strong knowledge of credit reporting procedures and credit reporting agencies.
  • Broad PC and data entry skills.

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_3474. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_3474. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V