Lewis James Professional

Consumer Service Representative

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Consumer Service Representative for a contract opportunity with a financial services client.

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Manage inbound and outbound consumer specific mail
  • Follow communication scripts when handling different topics
  • When necessary, perform credit-based research tasks ranging from navigation of automated systems and conducting online research
  • Engage directly with consumers and achieve consumer satisfaction scores by going the extra step
  • Demonstrate proficiency in adopting new tasks, workflows, or products
  • Utilize experience and expertise to provide insights to operations leadership
  • Operate a diverse range of tasks, moving between processes with the guidance of management
  • Perform clerical, phone, operational or manual work
  • Validate/complete and document requested data through phone, fax or email contact
  • Research and analyze data and metrics for special projects as assigned by management, including performing root cause analysis
  • Perform document review and audit
  • Identify and solve problems that occur within scope of work
  • Effectively process escalated or rushed tasks
  • Provide timely and professional communication to supervisors and management
  • Demonstrate an ability to prioritize tasks appropriately
  • Proactively seeks new assignments to enhance skill set and knowledge base
  • Has already or has demonstrated the ability to gain an understanding of operational objectives and product offerings
  • Accept stretch assignments provided by management that include but are not limited to report generation, training, development of documentation for training/education/best-practices, etc.
  • Complete Yellow Belt training and support process improvement projects
  • Interface with and communicate ideas to both clients and other external stakeholders in person, over the phone, and/or in written communications

Qualifications:

  • Strong emphasis on collaboration and team building
  • Ability to perform multiple tasks at the same time
  • Ability to respond quickly to unexpected changes
  • Ability to deal with people in a professional and courteous manner
  • Experienced with Microsoft Office platform (Word, Outlook, and Excel)
  • Creative problem resolution skills utilizing established options
  • Ability to interact in written and oral form with supervisors/management and peers to communicate moderately complex information
  • Ability to handle high volume of work and work under deadlines
  • Excellent analytical skills, problem solving and decision-making abilities
  • Excellent Customer Service skills
  • Excellent interpersonal, oral and written communication skills
  • Ability to work autonomously, but follows instructions and guidance well
  • High level of organization and multi-tasking abilities
  • Ability to handle a high volume of work and work under deadlines
  • High level of professionalism within the workplace
  • Self-motivated with high level of initiative
  • Relies on experience and judgment to plan and accomplish goals

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_2654. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_2654. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V