Lewis James Professional

Consumer Service Representative

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Consumer Service Representative for a contract opportunity with a financial services client.

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Manage inbound and outbound consumer specific mail.
  • Follow communication scripts when handling different topics.
  • When necessary, perform credit based research tasks ranging from navigation of automated systems and conducting online research.
  • Engage directly with consumers and achieve consumer satisfaction scores by going the extra step.
  • Demonstrate proficiency in adopting new tasks, workflows, or products.
  • Utilize experience and expertise to provide insights to operations leadership.
  • Operate a diverse range of tasks, moving between processes with the guidance of management.
  • Perform clerical, phone, operational or manual work.
  • Validate/complete and document requested data through phone, fax or email contact.
  • Research and analyze data and metrics for special projects as assigned by management, including performing root cause analysis.
  • Perform document review and audit.
  • Identify and solve problems that occur within scope of work.
  • Effectively process escalated or rushed tasks.
  • Provide timely and professional communication to supervisors and management.
  • Demonstrate an ability to prioritize tasks appropriately.
  • Proactively seeks new assignments to enhance skill set and knowledge base.
  • Has already or has demonstrated the ability to gain an understanding of operational objectives and product offerings.
  • Accept stretch assignments provided by management that include but are not limited to report generation, training, development of documentation for training/education/best-practices, etc.
  • Complete Yellow Belt training and support process improvement projects.
  • Interface with and communicate ideas to both clients and other external stakeholders in person, over the phone, and/or in written communications.

Qualifications:

  • Strong emphasis on collaboration and team building.
  • Ability to perform multiple tasks at the same time.
  • Ability to respond quickly to unexpected changes.
  • Ability to deal with people in a professional and courteous manner.
  • Experienced with Microsoft Office platform (Word, Outlook, and Excel)
  • Creative problem resolution skills utilizing established options.
  • Ability to interact in written and oral form with supervisors/management and peers to communicate moderately complex information.
  • Ability to handle high volume of work and work under deadline.
  • Excellent analytical skills, problem solving and decision making abilities
  • Excellent Customer Service skills.
  • Excellent interpersonal, oral and written communication skills.
  • Ability to work autonomously, but follows instructions and guidance well.
  • High level of organization and multi-tasking abilities.
  • Ability to handle a high volume of work and work under deadlines.
  • High level of professionalism within the workplace.
  • Self-motivated with high level of initiative.
  • Relies on experience and judgment to plan and accomplish goals.

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_2691. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_2691. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V