Lewis James Professional

CPO Servicing Support Specialist

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a CPO Servicing Support Specialist for a contract opportunity with a financial services client.

Responsibilities:

  • Process daily work queues, researching and resolving client inquiries related to any payment inquiries or issues. Maintain and compile daily statistics.
  • Process new applications and perform non-monetary maintenance where required/requested on existing accounts.
  • Remain aware of system enhancements, rule changes, and process alterations for all vendors, processors,
  • Government regulations and their impact on the work flow of the department.
  • Participate and assist with cross-training within the department and maintaining written procedures for work processes. Assist/participate with training new employees and training team on changes in processes.
  • Develop and maintain a working knowledge of all areas of Card Payment Operations production area.
  • Sort, distribute and process incoming mail under dual control in a timely, efficient, and quality manner. Sort, prepare, scan, index, verify and process all documents received into
  • Card Payment Operations. Research and clear exceptions within the image workflow process.
  • Perform appropriate quality control on scanned and keyed items.

Qualifications:

  • Previous experience required.
  • Some college preferred.
  • Knowledge of intermediate and advanced software functions, such as MS Word, MS Excel.
  • Minimum typing speed of 60 WPM.
  • Excellent interpersonal skills and communications skills.

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_2829. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_2829. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V