Lewis James Professional

Customer Service Representative

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Customer Service Representative for a contract opportunity with a financial services client.

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Operate a diverse range of tasks, moving between processes with the guidance of management
  • Perform clerical, phone, operational or manual work
  • Validate/complete and document requested data through phone, fax or email contact
  • Perform credit-based research tasks ranging from navigation of automated systems and conducting online research
  • Research and analyze data and metrics for special projects as assigned by management, including performing root cause analysis
  • Perform document review and audit

Qualifications:

  • High school diploma or equivalent
  • Preferred at least one-year experience in a high-volume processing center
  • Preferred customer service experience
  • Preferred experience within contact center environment
  • Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_3019. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_3018. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V