Customer Service Representative (Alpharetta, GA)

Lewis James Professional
Customer Service Representative
Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Customer Service Representative for a contract opportunity with a financial services client.
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Operate a diverse range of tasks, moving between processes with the guidance of management
- Perform clerical, phone, operational or manual work
- Validate/complete and document requested data through phone, fax or email contact
- Perform credit-based research tasks ranging from navigation of automated systems and conducting online research
- Research and analyze data and metrics for special projects as assigned by management, including performing root cause analysis
- Perform document review and audit
Qualifications:
- High school diploma or equivalent
- Preferred at least one-year experience in a high-volume processing center
- Preferred customer service experience
- Preferred experience within contact center environment
- Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems
For immediate consideration, please click “Apply” and use Job Code BHJOB11837_2559. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_2559. Lewis James Professional is an Equal Opportunity Employer. M/F/D/VV