Lewis James Professional

HR Support Resources

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a HR Support Resources for a contract opportunity with a financial services client.

Responsibilities:

  • Provide excellent customer service as a HR Central Agent to ensure teammates, managers and other HR Partners receive answers to questions regarding Covid matters.
  • Ability to navigate through reference materials to field questions, document questions asked and reply provided.
  • Maintain and compose email correspondence for HR Central by answering all questions within 24-48 hours of receipt.
  • The CWs will be taking calls from teammates on the Covid line.
  • Calls can range from questions about:
  • Recording vaccine status in Workday.
  • Attaching vaccine card.
  • Expressing concerns.
  • Reporting Covid Positive Case.
  • Reporting Exposure.
  • Processing Operational Work within Workday.
  • Specific tasks:
  • Answering calls on HR Central (Call Center).
  • Referencing Materials to provide answers.
  • Documenting Questions and Answers.
  • Responding to inquiries via email.
  • Process operational work (as needed).
  • Process requests for Accommodations (as needed).
  • Validate information submitted in HRIS.

Qualifications:

  • One or more years of solid experience in Human Resources or Customer Service.
  • The candidate will have excellent People Skills, be detailed oriented, flexible in the flow of their work if they need to be shifted to various projects, and computer skills.
  • The candidate should have solid interpersonal skills including being able to apply EMPATHY while taking control of the call to ensure a solution is provided as timely as possible.
  • Must be knowledgeable with computer technology specifically customer service applications for entry, workflow, etc.
  • Experience with MS Office tools such as Outlook, Excel and Word.

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_3082. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_3082. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V