Lewis James Professional

Treasury Solutions Client Services Support Specialist

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Treasury Solutions Client Services Support Specialist for a contract opportunity with a financial services client.

Responsibilities:

  • Provide ongoing support to internal teammates and external commercial clients for all Treasury Solutions products and services under moderate supervision.
  • Ensure telephone and email guidance and assistance is given to maximize efficiency and utilize all available resources in achieving desired results and expectations.
  • Responsible for one or more of the following: client service or support related to Treasury requests, response to and resolution of general technical issues, research of general service issues.
  • Research and respond to all internal/external client inquiries through appropriate channels in a high quality, timely and efficient manner while providing accurate information or appropriate guidance.
  • Work with other teammates and/or teams to resolve client requests and issues by submitting cases/tickets and escalate to management if needed.
  • Communicate and escalate concerns, risks, or gaps as soon as possible to the appropriate parties to control and mitigate risks in a manner consistent with risk standards.
  • Perform professional/administrative duties including but not limited to; furthering efforts related to a specific process by compiling and assembling information and coordinating workflow, processing accounting transactions, monitoring a program or procedures to ensure conformity to standards, researching and assembling non-standardized reports with analysis and interpretation of the data and makes recommendations to management.

 

Qualifications:

  • High school diploma or equivalent.
  • Previous Executive administrative assistant experience required.
  • Strong Executive support background required.
  • Proficient in MS Office applications including Word, Excel, and Outlook, and well as proficiency using the Internet.

 

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_3124. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_3124. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V