Director, Compliance & Collections (Warren, PA)

Director, Compliance & Collections

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Director, Compliance & Collections for a direct hire opportunity with a financial services client.

Responsibilities:

• Maintain adherence to internal policies, regulatory standards (Federal and State), FHA/VA/Rural Development guidelines, and private mortgage insurer requirements. Ensure all actions align with Fannie Mae and Freddie Mac rules and deadlines.
• Oversee the effective utilization of internal systems including Nautilus, Signature, telephony platforms, and collections-specific software.
• Establish and lead the development of annual goals for the department and individual team members.
• Safeguard the accuracy and integrity of all documentation and data handling processes.
• Leverage available technology solutions to enhance operational efficiency and performance.
• Collaborate with the Loss Mitigation Credit Bankruptcy Officer on bankruptcy proceedings.
• Coordinate collection strategies with relationship managers, loan originators, and leadership teams.
• Identify and implement enhancements to collection workflows and operating procedures.
• Oversee prompt and effective follow-up on delinquent accounts.
• Engage with legal counsel, law enforcement, and investigative vendors when necessary.
• Manage timely asset repossessions, write-offs of non-performing accounts, and recovery efforts. Ensure loan workouts—including modifications, forbearance plans, renewals, extensions, and re-aging—comply with internal policy and regulatory guidance.
• Limit financial losses through effective collections practices and ensure accurate credit reporting on accounts in collections. Drive recovery efforts on charged-off balances.
• Conduct thorough reviews and analysis to resolve discrepancies related to payments, loan status, or account activity.
• Consistently meet established delinquency rate targets.
• Minimize loss exposure related to asset liquidation or disposition.
• Ensure asset recovery processes are conducted efficiently, on time, and within budget constraints.
• Partner with Risk, Compliance, and Audit teams to identify operational risk, implement internal controls, and maintain compliance with changing regulations. Collaborate on policy updates, participate in training, and support internal/external audits and regulatory reviews.
• Analyze and report on monthly delinquency trends and present findings to senior leadership.
• Design cost-conscious strategies for collection operations and reduce non-payroll departmental expenses.
• Evaluate and adopt tools and analytical models to manage collections portfolios more effectively.
• Collaborate with Third-Party Risk Management to onboard vendors that meet the bank’s standards and monitor vendor compliance.
• Participate in organizational budgeting processes and financial planning for the department.
• Manage staff schedules and full-time equivalent resources to balance workloads and control operating costs.
• Contribute to acquisition-related efforts, when required.
• Stay current with bank policy and evolving federal/state compliance requirements.
• Utilize Microsoft Office and other department-specific applications to streamline processes and enhance productivity.

Qualifications:

• Bachelor’s degree in business/finance
• 5-6 years of collections experience
• 5-6 years of call center collections experience
• Supervisory experience
• Experience in mortgage and consumer lending
• Knowledge of loan workouts and loss mitigation
• Proficient in financial review and client support

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_4247. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4247. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V