Salesforce Admin (Charlotte, NC)

Salesforce Admin

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Salesforce Admin for a direct hire opportunity with a financial services client.

Responsibilities:

• Collaborate closely with Marketing team members to gather and document requirements, ensuring that the platform meets their needs.
• Partner with product managers to translate business requirements into user stories for the development team and oversee the development and implementation of new features.
• Exhibit features and functionality that enable campaigns to business partners.
• Ensure that all Salesforce implementations meet quality standards, are tested thoroughly, and are delivered on time.
• Organize and provide training to users on new features and functionalities within Salesforce.
• Offer end user support and education for any issues that arise, be on point to drive resolution and function as an escalation point.
• Guarantee that Salesforce implementations comply with company policies, industry standards, and data security regulations.
• Proven understanding of the application of Marketing campaigns across channels, including offer and incentive-based programs.
• Salesforce.com certified Admin and/or Product Owner would be a plus

 – Salesforce CRM (Financial Services Cloud, Sales / Service Clouds, Marketing Cloud).

• Salesforce Marketing Cloud, Journey Builder, Salesforce Loyalty Cloud and related capabilities are a plus.

Qualifications:

• Bachelor’s Degree in MIS, Marketing, Computer Science or a related field or an equivalent combination of education, training, and experience.
• Minimum 3-5 years of demonstrated experience.
• Banking / Financial services experience strongly preferred.
• Demonstrated critical thinking skills, ability to accurately analyze information and make sound decisions.
• Ability to communicate complex findings in a clear and understandable manner.
• Ability to take initiative and accountability for achieving results.
• Successfully partner with multiple stakeholders and thrive in a fluid environment while managing multiple priorities.

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_4273. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4273. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V