ServiceNow Administrator (Charlotte, NC)

By | August 26, 2025

Lewis James Professional

ServiceNow Administrator

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a ServiceNow Administrator for a contract opportunity with a financial services client.

Responsibilities:

  • Serve as the day to day ServiceNow IRM/BCM System Administrator for risk modules
  • Add, update, and deactivate-user accounts and roles based on approved requests
  • Run scheduled reports to monitor usage, performance, and error logs
  • Track and document user access requests and role assignments for GRC modules
  • Maintain version-controlled documentation of all GRC configurations, integrations and dependencies
  • Help track module usage for licensing purposes
  • Assist in preparing training materials for new users based on guidance from the GRC Lead
  • Document feedback and enhancement requests from business users for prioritization
  • Verify integration stability with IT teams through validation steps and reporting
  • Collaborate with vendor partners on configuration decisions
  • Review configuration modules and validate alignment with business expectations
  • Participate in design sessions to represent key stakeholder groups
  • Manage requirements, documentation/ templates
  • Coordinate internal sign-off on workflows, data structures, and field-level logic
  • Monitor deliverables to confirm adherence to project scope and timeline
  • Assist in the development and testing of Al-enabled features

Qualifications:

  • Bachelor’s degree in Information Systems, Business, or related field
  • 3–7+ years in system implementation, business analysis, or program/project management
  • Experience with platforms like ServiceNow (GRC/IRM modules preferred)
  • Role-based access controls and data structure management
  • Familiarity with AI features, testing, and platform upgrades
  • Strong documentation and auditing skills
  • Experience managing timelines, requirements, and cross-functional collaboration
  • Ability to lead design sessions and gather internal sign-offs

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_4282. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4282. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V